Faqs

Step 1:  Pick the product range of your choice.

Step 2: Click on SHOP NOW.

Step 3: Click on ADD TO BAG on the products you wish to purchase.

Step 4: Click on PROCEED TO CHECKOUT

Step 5: Fill out your personal details required for the delivery of your order.

Step 6: Choose a payment option most convenient to you.

Step 7: Confirm & place your order.

For any further questions, you can E-mail us at ForestEssentialsME@apparelglobal.com

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

All transactions at Forest Essentials Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Forest Essentials Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

Contact us, detailing the problem you have encountered. You can email us on and our Customer Care Team will be happy to assist you.

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

      You can pay for your order using Credit/Debit card, Tabby or pay Cash on Delivery. For Cash on Delivery orders, an additional fee of AED 20 will be incurred

If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Dirhams.

There's no specific charge to avail COD on any order. However, there is a flat shipping charge of AED 20/- 

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

  We are committed to having your order delivered to you as quickly and as efficiently as possible.

 - Our service will deliver your order in 2 business days.

 **Excluding public holidays.

If you would like to have your order shipped to a different address, because you're not at home or because your order is a gift, you can fill in the delivery address during checkout. You can E-mail our customer service and request them for an address change. However, delivery address can only be changed before your order is dispatched from our warehouse.

 The invoice will be e-mailed to you and the package will be delivered to the address provided.

Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.

14 Days to change your mind:- 

 If you are not completely satisfied with your purchase we offer you a 14 day return service free of charge. However, all items must be returned to us in a sellable condition. They must be returned unused and in their original, undamaged packaging.

If you wish to cancel your order, you can do so by sending us an email on , within 24 hours of placing the order.

  As soon as your return order has been accepted/Collected we will refund your money within 14 days.

  The way your refund is processed depends on your original payment method.

 In order to return your product, write to our customer service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our customer service team.

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 14 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.

 Amongst other things, we make use of natural, sustainable, and organic ingredients. For everything that nature cannot provide, we use safe alternatives.

 Forest Essentials products contain no parabens!

 All cosmetic products are produced by specialised laboratories and high-end cosmetics companies in Europe.

 All Forest Essentials products are 100% free of plastic scrub microbeads!

No, we never test any of our products or ingredients on animals, and we don't ask any third parties to perform animal testing for us. Forest Essentials is included on the list of brands satisfying the non-animal-testing criteria of the Proefdiervrij foundation (anti-animal-testing organisation;